Repeat customer feedback is the ability to request feedback from the same customer more than once, such as after each purchase, visit, service, or policy renewal, etc.
By default, repeat Customer Feedback is set to ON with a threshold of 30 days. This means that if a repeat customer is uploaded to the system via a customer list or automation they will not be added until the threshold has been met.
Once the threshold has been met, the repeat customer will be added to the system via customer upload or automation and the Communication Method selected for your account will control how a new request is sent.
PRO TIP:Ask yourself how often you want to request feedback from your customer if they did business with you every single day. Set your threshold to allow for that frequency regardless of how often the customer is added to your location.
To update the Repeat Customer Feedback settings follow these steps:
- Log in to your GatherUp account.
- If you have multiple locations, select the location that you would like to adjust Repeat Customer Feedback for.
- Go to Settings > Feedback Settings to turn ON/OFF Repeat Customer Feedback or to adjust the threshold (1-365).