Send a feedback request to your customer via text message using SMS Requests. The text includes a link to your selected Request Mode that the customer can click to complete the feedback process. There are two types of SMS Requests available:
A Reminder Email can be sent to customers who receive an SMS Request but do not reply.
Sending SMS Requests for a location requires the Pro Plan or higher. If you are an Agency or have a white-label account, you can manage plans per location. View Digital Agency Pricing.
SMS Request (Short Message Service)

- SMS requests are text only
- 160 character limit
- Requires 1 credit to send
MMS Request (Multimedia Message Service)

- MMS requests include an image
- 240 character limit
- Requires 2 credits to send
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