Send a feedback request to your customer via text message using SMS Requests. The text includes a link to your selected Request Mode that the customer can click to complete the feedback process. There are two types of SMS Requests available:

• SMS Request
• MMS Request

A Reminder Email can be sent to customers who receive an SMS Request but do not reply. 

Sending SMS Requests for a location requires the Pro Plan or higher. If you are an Agency or have a white-label account, you can manage plans per location. View Digital Agency Pricing.

SMS Request (Short Message Service)

• SMS requests are text only
• 160 character limit
• Requires 1 credit to send

MMS Request (Multimedia Message Service)

• MMS requests include an image
• 240 character limit
• Requires 2 credits to send